Rome airline companies

Lost luggage with Alitalia

If you are travelling with Alitalia, make sure to have this information handy.

Customers luggage support at Fiumicino airport: tel. 06-65634956 (24 hrs)

Make sure that they give you the file number of your case ("Numero di pratica" in Italian). Alitalia will deliver for free downtown at your domicile the lost luggage. However to do this they use ane external company external company offring a bad service (they say they are going to change it). This company does not allow you to set time ranges for the delivery, with the result that you might find yourselves confined at your home or hotel waiting for the luggage, and it could take days (!).

The good thing is that Alitalia reimburses 100% of all pharmaceutical products purchased in a regular chemist shop, and 50% of all clothing and shoes purchased in regular shops until the day of the delivery.
In order to have the reimbursement you should keep the receipts of purchased products ("scontrino" or "ricevuta" in Italian) and contact the Alitalia Customer Service in your country. In the USA, the service is located in Los Angeles, their phone is: 310 338 055, their fax is: 310 338 0438.